Returns and Exchanges
- All sales are non-exchangeable and non-refundable.
- No cancellation to be made once payment is confirmed.
- We accept returns or exchange only for wrong items delivered or items damaged in transit.
All sales are final, there will be no refunds nor can any changes be made once your orders have been confirmed with the exception of a number of cases
However, exchange and refund is valid only if:
- A wrong item is sent to you
- Damage item received
- Duplicate transactions, transaction errors, etc.
We are truly sorry that this has happened to you.
Please drop us an email within 7 days of receiving your order, and we promise to look into this for you.
All exchanges have to be done by email and we will not be responsible for any lost mails.
Please email us at firstname.lastname@example.org and provide us
- your name
- order number
- reason for exchanging
A replacement will be ship out for you after verification upon availability. If a replacement is not available, full refund of your purchase price will be made.
Replacement does not apply to faults or damages caused by accident, neglect or misuse.
Rest assured that we do check all items before dispatch but sometimes damages due to delivery process are unavoidable.
In the event of a refund, the refunded amount will be remitted into the customer's respective payment method within 7-14 working days (subject to bank/payment gateway processing period)
POSSIBLE CUSTOM FEES
Please be informed that we are not responsible for any custom fees once the item has been shipped. By agreeing upon purchase, you may be charged for any custom fees when your product arrives in your country if any, it's very rare to happen but it's possible.