Local Shipping (Malaysia)

• All local orders are shipped via DHL. A tracking number will be emailed to you once the order is processed. 
• Free Shipping for order above RM100 within Malaysia.
• For order below RM100, shipping fee is set at RM8.00 for West Malaysia and RM12.00 for East Malaysia.
• All orders will be dispatched within 1 to 3 working days. For purchases made on weekends or public holidays, it'll be processed on the next working day.
• Delivery within West Malaysia typically takes 1-3 working days. For East Malaysia, it may takes up to 1week.

Need your order urgently? Kindly drop us an email at hello@cindertoella.com

Kindly ensure the full and correct address is stated. We will not be responsible in the event that the address provided by customer is incomplete/incorrect, any shipping costs for re-delivery will be borne by the customer.

For parcels that have been undelivered or returned to us, please note that re-delivery fees will be borne by customer.

International Shipping

• We ship worldwide! 
• Free Shipping for order above RM200, approximately at USD 49! use code: INTFREESHIP when your order amount achieve at RM200.
• The shipping rate varies depending on the destination and will be reflected in the "shipping method" page, which will be the total payable amount.
• Once your parcel has been shipped out, it may takes up to 1-3 weeks for it to reach you, depending on your location.
• Please drop us an email ( hello@cindertoella.com) if your country is not stated during check out ! We are more than happy to assist and ship to you.
• Need express courier? Please contact us at hello@cindertoella.com and we will arrange it for you! Additional charges apply.